The History of American Home Products :: American Home Products Corporation Essays

The History of American Home Products   Ã‚  Ã‚  Ã‚  Ã‚  American Home Products Corporation (AHP) was founded in 1926 and has a history of continuous acquisitions of smaller companies that made proprietary medicines. In 1931, AHP purchased John Wyeth & Brother, Inc. from Harvard University. Another important acquisition was that of Canada’s Ayerst Laboratories in 1943. Ayerst was a large pharmaceutical company that had introduced Premarin, the world’s first conjugated estrogen product, and now the most widely prescribed product in the United States (ahp.com). In March of 1982, Sherwood Medical was acquired, enabling AHP to capture a share of the developing medical devices market. In 1984, Whitehall, an original member of AHP, started to market ibuprofen in the United States that was sold under the trademark Advil.   Ã‚  Ã‚  Ã‚  Ã‚  Lawyer John Stafford became CEO in 1986 and soon after he supervised the acquisition of Bristol-Meyer’s animal health division and assimilated the new business into Fort Dodge, now Fort Dodge Animal Health. In 1989, AHP bought A.H. Robins along with its popular consumer products, including Chap Stick, Dimetapp, and Robitussin. AHP and American Cyanamid merged in 1994 in a deal valued at $9.6 billion. AHP introduced many new products in 1996, including Redux and Pondimin (Phen-Phen), two weight-reduction drugs. These drugs were later pulled from the market because of links to serious health problems and lawsuits soon followed. When 1998 mega-merger plans with SmithKline Beecham and Monsanto collapsed, AHP settled for the acquisition of New Jersey based Solgar Vitamin and Herb Company for $425 million. It’s clear to see that AHP’s history is comprised of acquisitions in the desire to be the ultimate leader of the pharmaceutical industry. Marketing   Ã‚  Ã‚  Ã‚  Ã‚  American Home Products has a suprisingly vast array of products. From women’s health care products to agricultural goods to animal health care products, AHP covers a variety of pharmaceutical needs.   Ã‚  Ã‚  Ã‚  Ã‚  Wyeth-Ayerst’s research, products, and educational initiatives benefit millions of women. Premarin, the most widely prescribed medication in the United States, is a post-menopausal product that gained AHP notoriety when it was introduced in 1996. Wyeth-Ayerst also introduced Alesse in 1997, a low-dose oral contraceptive formulation that has become very popular in the birth control field.   Ã‚  Ã‚  Ã‚  Ã‚  Wyeth-Ayerst also focused its research on cardiovascular therapies and mental health products. Its cardiovascular research concentrates on medication for diseases such as arrhythmia and hypertension. Their anti-arrhythmia franchise leads the U.S. market, reflecting Wyeth-Ayerst’s and AHP’s recognition of life-threatening ventricular arrhythmia (Tardiff 114).

Survey of Education Essay -- College University Education Essays

Survey of Education A formal education is a very valuable tool in today’s society. But why is it important, and what exactly makes up an education? I will attempt to explain these question through a variety of ways. As a current University student, I know what my education and college experience means to me, but I also want to know what other students think the purpose of an education is. I will investigate what exactly students learn and have learned at the Uof A. Then I will contrast the thought of traditional and non-traditional students. First to get an accurate picture of the thoughts of UofA students, I had to choose a variety of students. They included both male and female, traditional and non-traditional students. I composed a poll which asked seven questions. Each question was asked on an individual level, and I expected those polled to be able to only answer for themselves. My questions read as followed: 1. Why are you in college and, in particular, at the Uof A? 2. What is you definition of the word education? 3. Do you think you earn an education, receive it, labor over it, or achieve it? 4. What will you get out of your University education? 5. Do you think you needed the college experience as opposed to going straight into the â€Å"real world†? 6. What have you really learned while you’ve been here? 7. What are the benefits of a University education? Now I will first attempt to answer my own questions. Firstly, I am in the University because I think a degree will be essential for the work level which I want to enter. I also have been strongly influenced by my parents in the decision of coming to college. My father has c... ...ey didn’t have a chance to learn earlier. Many non-traditional students have to really struggle over going back to school because they must make time out of their established life. Traditional students can learn a lot from older students. Usually, younger students complain when they have non-traditional students in their classes. This is because the older students tend to ask many questions and really want to understand something before they move on. They are in class because they want to be. Younger kids shouldn’t get frustrated in class when people ask questions and want to learn more about a subject. We, instead should realize that one day we will look back and see you important college was and what an opportunity we had. Traditional students need to take seriously and understand this could be the only time in our lives when we have an opportunity to learn. Survey of Education Essay -- College University Education Essays Survey of Education A formal education is a very valuable tool in today’s society. But why is it important, and what exactly makes up an education? I will attempt to explain these question through a variety of ways. As a current University student, I know what my education and college experience means to me, but I also want to know what other students think the purpose of an education is. I will investigate what exactly students learn and have learned at the Uof A. Then I will contrast the thought of traditional and non-traditional students. First to get an accurate picture of the thoughts of UofA students, I had to choose a variety of students. They included both male and female, traditional and non-traditional students. I composed a poll which asked seven questions. Each question was asked on an individual level, and I expected those polled to be able to only answer for themselves. My questions read as followed: 1. Why are you in college and, in particular, at the Uof A? 2. What is you definition of the word education? 3. Do you think you earn an education, receive it, labor over it, or achieve it? 4. What will you get out of your University education? 5. Do you think you needed the college experience as opposed to going straight into the â€Å"real world†? 6. What have you really learned while you’ve been here? 7. What are the benefits of a University education? Now I will first attempt to answer my own questions. Firstly, I am in the University because I think a degree will be essential for the work level which I want to enter. I also have been strongly influenced by my parents in the decision of coming to college. My father has c... ...ey didn’t have a chance to learn earlier. Many non-traditional students have to really struggle over going back to school because they must make time out of their established life. Traditional students can learn a lot from older students. Usually, younger students complain when they have non-traditional students in their classes. This is because the older students tend to ask many questions and really want to understand something before they move on. They are in class because they want to be. Younger kids shouldn’t get frustrated in class when people ask questions and want to learn more about a subject. We, instead should realize that one day we will look back and see you important college was and what an opportunity we had. Traditional students need to take seriously and understand this could be the only time in our lives when we have an opportunity to learn.

Gender Equity in Education Essay -- Equality Feminism Science Mathemat

Gender Equity in Education Gender equity issues in mathematics and science have been the focus of many educators and researchers for years. Women have often been denied an equal education in math and science for many reasons. Parents and teachers must realize this fact and change their habits wherever necessary. Girls must be given the same opportunity as boys from the beginning, particularly in math and science where girls tend to lag behind. First of all, the term gender equity must be defined. Gender not only includes the concept of sex, but all the social and cultural meanings that go along with being either male or female. Every interaction that takes place is in relation to the sex of those involved in it, therefore sex may be considered central to those interactions. Equity is "justice, impartiality, the giving or desiring to give each person his or her due." Gender equity may then be defined as being free from any kind of discrimination based on sex; males and females considered equal in every possible way (Hilke & Conway-Gerhardt, 1994). Gender equity has been addressed in many schools, articles and books in the past and is still an issue today. One idea that must be considered is the difference that exists between girls and boys in the areas of math and science. Many ideas are involved in the issue of why girls are behind boys in math and science. The first factor is how parents treat their children. Parents have one of the greatest, if not the greatest influence, on their children’s lives and life choices. Their attitudes about such things as traditional jobs for women and treating girls differently than boys when dealing with school will often effect their children, especially their d... ...titt, B.A. (1988). Building Gender Fairness in Schools. Carbondale: Southern Illinois University Press. 4. The Mid-Atlantic Equity Consortium. (2000). Beyond Title IX: Gender Equity Issues in Schools. Retrieved March 20, 2001 from the World Wide Web: http://www.maec.org/beyond.html. 5. Advocates for Women in Science, Engineering and Mathematics. Gender Equity. Retrieved March 21, 2001 from the World Wide Web: http://www.awsem.com/gnature.html. 6. University Libraries, University of Iowa. (1998). Overview of Title IX. Retrieved March 20, 2001 from the World Wide Web: http://bailiwick.lib.uiowa.edu/ge/Title_IX.html 7. Salomone, R.C. (1997, October 8). Sometimes ‘Equal’ Means ‘Different’. Education Week. Retrieved March 20, 2001 from the World Wide Web: http://www.edweek.org/ew/1997/06salom.h17.

Narrative of the Life of Frederick Douglass Essay

Frederick Douglass was born as Frederick Augustus Bailey, a slave in Tuckahoe, near Hillsborough, Maryland. His mother Harriet Bailey was a slave and Frederick also became a slave since law required children to follow status of their mothers. He was separated from his mother at an early age and was raised with a group of slave children. Driven by thirst for knowledge and learning, he bought his first book, â€Å"The Columbian Orator† at the age of thirteen. The book made him understand the miseries of enslaved people and to realize the necessity of universal freedom. This knowledge sowed a seed of revolt in Douglass that ultimately made him escape the slave camp in 1938. After his arrival in New York he changed his name to Frederick Douglass and started working for abolitionist movement. After joining American Anti-Slavery Society, he came to be known as a famous orator, journalist, and slave leader of the 19th century. His autobiography, Narrative of the Life of Frederick Douglass was published in 1845, followed by My Bondage and My Freedom in 1855 and Life and Times of Frederick Douglass in 1881 respectively. In Narrative of the Life of Frederick Douglass, he has provided a deep insight into a slave’s life working on the Southern plantations. At the age of eight, he was sent to the custody of Hugh and Sophia Auld at their farm house. The slaves were by law prohibited to get education and knowledge and those guilty of violation were subject to heavy fines, whipping or imprisonment. Blacks and slave did not have access to purchase books or even Bible. The plantation owners considered educated slaves as a threat to their authority and thus barred them of the privilege. Douglass faced same resistance from his master at his early age when his master’s wife tried to teach him Bible and was stopped by her husband. Literacy therefore, became of primary importance for Douglass since he thought it to be the only means to freedom and emancipation. In the narrative he states, â€Å"I have found that, to make a contented slave, it is necessary to make a thoughtless one. It is necessary to darken his moral and mental vision, and, as far as possible, to annihilate the power of reason. †¦ he must be made to feel that slavery is right; and he can be brought to that only when he ceases to be a man† (99). Douglass was highly critical of the slaveholders religion as that added even more to their cruelty towards the colored labor on their plantations. He describes the conversion of his master, Captain Auld, in August, 1832 of which he thought to bring a positive change in his behavior towards slaves. Against his hopes, â€Å"It neither made him to be humane to his slaves, nor to emancipate them. . . . it made him more cruel and hateful . . . a much worse man after his conversion . . . he found religious sanction and support for his slaveholding cruelty† (57). Regarding cruelty of religious Southerners, Douglass opines, â€Å"For of all slaveholders with whom I have ever met, religious slaveholders are the worst† (80). At the Southern plantation, the conduct of masters towards slaves was bad beyond imagination. They were deprived of basic and fundamental rights such as education and denied freedom on least degree. The slave-owners presumed that if slaves get education they would be of no use for their masters. The slaves were supposed to be yes-men to their masters and they did not require those who argued or questioned their authority. Any effort or attempt for freedom was crushed with an iron hand. Physical and intellectual oppression became interconnected during that period. Those who tried to seek mental freedom by acquiring knowledge were more exposed to physical penalties than others. The penalties were horrible including cutting of fingers and sometimes of hands, whipping and finally killing them. In such circumstances, Douglass developed a strong urge for emancipation supplemented further by the fair treatment he received from William Freeland as he craved to be his own master. Douglass witnessed a wide difference in slave’s living conditions after he arrived in Baltimore. Life for slaves, he observed, in the northern cities was far easier than those at Southern plantations. He writes, â€Å"A city slave is almost a freeman, compared with a slave on the plantation. He is much better fed and clothed, and enjoys privileges altogether unknown to the slave on the plantation (38). Like many other revolutionary slaves, Douglass planned to escape his master’s brutalities and seek freedom body and mind. He was dissatisfied with almost everything in his slave life. Above all, he was discontented with the way slaves were robbed of their monetary gains. He started planning to flee in 1835 but stayed back due to a number of reservations. Primarily he was concerned with his fellow slaves and wanted them to accompany him in the attempt for independence. He convinced each of them personally and took days to chalk out a feasible escape plan. The multiple fears of being caught and return to slavery were horrifying and difficulties numerous. Finally, a group of six bound for the Chesapeake Bay was constituted to flee on Saturday night. Douglass even managed to prepare fake undertakings on behalf of their masters for all six. As the last moment, however, the mission failed and all of them were held due to the betrayal of one of the fellow slave. Finally when Douglass succeeded to escape towards North in 1838, he found the region totally different from what he presumed. While living in abysmal depths of slavery at the Southern plantation, he thought of the Northern slaveholders having just a few comforts of life or rather they didn’t own any slaves. In his simplicity, he thought the slaves a source of wealth and extravagant life that was supposedly inexistent in the North. He writes, â€Å". . . upon coming to the north, I expected to meet with a rough, hard-handed, and uncultivated population, living in the most Spartan-like simplicity, knowing nothing of the ease, luxury, pomp, and grandeur of southern slaveholders† (111). In contrast, he found himself â€Å"surrounded with the strongest proofs of wealth† (111). The blooming northern industry engaged numerous workers living in far better conditions (both physically and economically) than the pathetic southern slaves. In short, he found a new world, a world of hope where future lies. Works Cited Douglass, Frederick. Narrative of the life of Frederick Douglass, an American Slave. Electronic Text Center, University of Virginia Library. Accessed August 20, 2008 http://etext. virginia. edu/toc/modeng/public/DouNarr. html

Explain How Different Types of Transitions Can Affect Children

506. 4 ‘Children and young people naturally pass through a number of stages as they grow and develop. Often, they will also be expected to cope with changes such as movement from primary to secondary school and, for children with disabilities or chronic ill health, from children’s to adults’ services. Such changes are commonly referred to as transitions. Some children may have to face very particular and personal transitions not necessarily shared or understood by all their peers.These include: family illness or the death of a close relative; divorce and family break-up; issues related to sexuality; adoption; the process of asylum; disability; parental mental health; and the consequences of crime. It is important to understand a child or young person in the context of their life, to recognise and understand the impact of any transitions they may be going through.It is also vital to recognise the role of parents and carers in supporting children and young people at points of transition and to understand the need for reassurance, advice and support that parents and carers may express at these points’ (Common Core of Kills and Knowledge for the children and young people’s workforce) Some of the transitions the children and young people in care include: -Changes in the body -Moving from home into care Starting/changing schools -Residential care to leaving care -Becoming independent Transition can impact on a child or young person’s development and it’s important they are supported through this helping them to prepare and overcome fears. The children and young people placed in care will experience many social changes in their lives and will need support to build self-esteem and confidence to fulfil their potential.Children and young people need strong attachments, consistency and trust; having someone they can trust will make transitions easier. Children and young people with positive relationships have the ability to cope better and be more resilient. If a child or young person feels secure with a carer they will not be afraid to ask for help or guidance on sensitive issues.

Lost and Sex and The City Essay

By choosing any two programmes that you are familiar with describe and discuss what the term ‘Quality Television’ means. Quality television refers to the development and rise of quality television drama. The term ‘quality television’ however mostly refers to the emergence of quality broadcasters’ they themselves use to describe a genre/style of television programming that they argue is of higher quality than other genres. ‘Television is for appearing on, not looking at.’ (Coward, 1993: 436) They are referring to the kinds of programmes that are perceived as more expensively produced and, especially more culturally worthwhile, due to their subject matter or content. In the history of ‘quality’ television, it presents a daunting set of challenges. There is no central register of quality programming quality style is defined by depth and warmth of its characters and the use of self reflexivity and the notion that the writers and viewers enjoyed an unusual degree of freedom. The term also associates mostly on the issue of gender representation. In this essay I will discuss television shows, Lost and Sex and The City and how they have both proved great quality television through their success and interesting storylines. (Jancovich, Mark, Lyons, James, Quality Popular Television, 2003) The complex characters, settings and dilemmas are what make good quality television. This brings me to Lost. Lost is an American television drama that follows the survivors of a plane crash that end up on a mysterious island. Each episode typically features what happens on the island as well as a secondary storyline of the characters lives. Most of the characters in Lost are driven to reconcile a patriarchal crisis; Jack must resolve an ‘Oedipal’ conflict with his alcoholic father, John Locke must redeem his masculinity and after being manipulated by his father and rebuild his disabled body and Kate and Sawyer are repetitively haunted by their fathers and dark pasts. The whole island is an experimental site, emphasizing the constant distress of mystery that the island holds and the unknowing. Within this, each episode continues a story about each character, most encountering their violent fathers and how this will shape the collective islands culture. In one particular episode, ‘The 23rd Psalm’, flashbacks consist between Nigeria, the present day and a Nigerian beechcraft airplane that crashed on the island. ‘Mr Eko’ becomes aware that drug addict ‘Charlie’ has possession of a heroin filled Virgin Mary statue that he realizes has a connection to his own past. After discovering the plane on the island, Eko finds his brothers corpse along with it. The episode has an overall theme of redemption of Mr Eko’s religious leanings that have created a major turn in his life. This also challenges our assumptions about coincidence and fate and how the overall series depicts spirituality and realism through the characters pasts. (www.uk.tv.ign.com/artcicles/101/1011812p1.html) The director, ‘JJ Abrams’, creates strong character development and long term plotting which is why the Lost series remained so strong and captivating for audiences. The fact that people were being forced to live together and survive, made it interesting to watch because relationships were created very fast and viewers wanted to see love, fights and dramas as well as action and supernatural happenings on the island. In the first pilot episode of Lost, the first scene shows an eye close-up and character ‘Jack Shephard’ as he awakens in a jungle and notices a yellow Labrador retriever darting through the forest. He then runs through the jungle to a beach where he is faced with the disaster of the plane crash and people fighting for survival. Quality TV dramas are what make audiences want to keep watching and Lost is a great example of this because in the very first scene, viewers are already given that mind blowing experience and the drive to keep watching. The characters are also faced with the unraveling of the islands mystery and the motives of the unknown ‘Others’ who may also inhabit the island. The series tracks two major, interconnected themes; first, the struggles to survive and live together on the island and second, the lives of the fourteen main characters before the crash which is retold through flashbacks. It doesn’t follow the stereotypical television back story and allows viewers to become connected with the characters, their secrets and motivations. Jack is a doctor becomes the leader of the group; helping Charlie kicks his drug addiction and encourages ‘Shannon’ to pursue her relationship with ‘Syid’. Jack is seen at the very beginning of the series and in the last episode in the last scene where it re creates the first scene again only in a different context. The way Lost starts off, during; with all the inconceivable and unthinkable story lines, makes it so mesmerizing for audiences. After six seasons of plot twists, there was a completely thrilling but not entirely logical finale. Audiences across the world became worried about what Lost would end like and how everything could be explained because of its constant complexity. Lost is full of mind puzzling and gripping drama that has become a huge success through its mind blowing performances. (www.tv.com/shows/lost) Another American quality TV show is Sex and The City. Broadcast from 1998 until 2004, the comedy-drama series follows the lives of a group of four women; three in their mid thirties and one in her forties and throughout their different natures and constant changing sex lives, they remain great friends with high confidence. Sex and The City becomes quality television through the continual of its quirky storylines and modern social issues that explore the differences between friendships, relationships and revolves around femininity. The main character ‘Carrie Bradshaw’ is the narrator of each episode which is structured through her train of thoughts. Throughout the entire series, Carrie is entangled with her on and off relationship with ‘Mr Big’ and whose name eventually is revealed to be John Preston. Each character has their own individual unique personalities which female audiences can relate to and connect with. Sex and The City has proven to be one of the most successful and controversial television programmes of the last decade. In transforms the idea of the incisive widow into the life of the single urban female and emphasizes an upper class life. It also presents sophistication and yet, much of the generic and stylistic conventions, are by no means new to this specific show. (LeMay, Matt, Sex and the City and the Discourse of Quality Television: 2) ‘Once upon a time on a small island not too far away, there lived four smart, beautiful women who were all very good friends’. (LeMay, Matt, Sex and the City and the Discourse of Quality Television: 2) This quote already establishes the genre of the show and the kind of characters the audience may expect to see. Much of the criticism both positive and negative, show degrees of realism which suggests how they are entwined in the history of industry and market standards of quality television and determines gender and class. Many other dramas can be traced back to earlier ‘realist’ family sitcoms and still remain relevant to contemporary quality television such as Sex and The City. There is a particular emphasis on self reflectivity and the program’s representations and intersexuality. Through Sex and the City, the relation to feminism and sexual taboos positions itself in the history of television. Intersexuality occurs through the importance and real-life impact of the cultural phenomenon called ‘Sex and the City’. (Akass, Kim, McCabe, Janet, Reading sex and the city. London: I.B. Tauris, 2004) In conclusion, the serve to clearly set out the intended debate and issue of ‘Quality TV’, is the way in which critics and audiences currently define it and supplying a broad overview of the critical contentiousness of quality TV as a collective term. Quality Television is about captivating storylines, unique characters and enabling viewers to want to watch excellent programming. Within this, audiences are able to connect with the show through the interesting structures that are included in them. Bibliography Books: Jancovich, Mark, Lyons, James, Quality Popular Television, 2003) McCabe, Janet, Akass, Kim, Contemporary American Television and Beyond, 2007) Akass, Kim, McCabe, Janet, Reading sex and the city. London: I.B. Tauris, 2004 Articles: (LeMay, Matt, Sex and the City and the Discourse of Quality Television: 2) Websites: www.uk.tv.ign.com/artcicles/101/1011812p1.html www.tv.com/shows/lost

Impact of mobile and internet banking Essay

Abstract Financial institutions have been in the process of significant transformation. The force behind the transformation of these institutions is innovation in information technology. Information and communication technology is at the Centre of this global change curve of mobile and internet banking in Kenya. Rapid development of information technology has made banking tasks more efficient and cheaper. This study sought to  determine the impact of mobile and internet-banking on performance of financial institutions in Kenya where the survey was conducted on financial institutions in Nairobi. The study also sought to identify the extent of use of mobile and internet banking in financial institutions. The study investigated 30 financial institutions. The study found that the most prevalent internet banking service is balance inquiry while the least is online bill payment. Cash withdrawal was the most commonly used mobile banking service whereas purchasing commodities was the least commonly used. CHAPTER ONE. INTRODUCTION. Background of the study Mobile banking is an innovation that has progressively rendered itself in pervasive ways cutting across several financial institutions and other sectors of the economy. During the 21st century mobile banking advanced from providing mere text messaging services to that of pseudo internet banking where customers could not only view their balances and set up multiple types of alerts but also transact activities such as fund transfers, redeem loyalty coupons, deposit cheques via the mobile phone and instruct payroll based transactions (Vaidya 2011). The world has also become increasingly addicted to doing business in the cyber space, across the internet and World Wide Web. Internet commerce in its own respect has expanded in various innovative forms of money, and based on digital data issued by private market actors, has in one way or another substituted for state sanctioned bank notes and checking accounts as customary means of payments (Cohen 2001). Technology has greatly advanced playing a major role in improving the standards of service delivery in the financial institution sector. Days are long gone when customers would queue in the banking halls waiting to pay their utility bills, school fees or any other financial transactions. They can now do this at their convenience by using their ATM cards or over the internet from the comfort of their homes. Additionally due to the tremendous growth of the mobile phone industry most financial institutions have ventured into the untapped opportunity and have partnered with mobile phone network providers to offer banking services to their clients. ATM  banking is one of the earliest and widely adopted retail e-banking services in Kenya (Nyangosi et al. 2009). However according to an annual report by Central Bank of Kenya its adoption and usage has been surpassed by mobile banking in the last few years (CBK 2008). The suggested reason for this is that many low income earners now have access to mobile phones. A positive aspect of mobile phones is that mobile networks are available in remote areas at a low cost. The poor often have greater familiarity and trust in mobile phone companies than with normal financial institutions. Banking In general terms, banking is the business activity of accepting and safeguarding money owned by other individuals and entities and then lending out this money in order to earn a profit. The Banking Act of Kenya defines banking to mean the accepting from members of the public of money on deposit repayable on demand or at the expiry of a fixed period or after notice, the accepting from members of the public of money on current account and payment and acceptance of checks and the employing of money held on deposit or on current account or any part of it by lending, investment or in any other manner for the account and the risk of the person so employing the money. Currently Kenya has 43 licensed commercial banks of these, 31 are locally owned and 12 are foreign owned. Citibank, Habib Bank, standard chartered and Barclays Bank are among the foreign-owned financial institutions in Kenya. The government of Kenya has a substantial stake in three of Kenya’s commercial banks. The remaining local commercial banks are largely family owned. Commercial banks in Kenya accept deposits from individuals and make a profit by using the deposits to offer loans to businesses at high interest rates. These banks are regulated by the Central Bank Act and the Companies’ Act, which stipulates the activities they should be engaged in, the rules on publishing of financial statements, minimum capital requirements as well as reserve requirements. Examples of new innovations in the Kenyan banks include adoption of ATMs, smart cards, internet and mobile banking as discussed below. Mobile banking Mobile banking (m-banking) refers to provision and availment of banking and  financial services through the help of mobile telecommunication devices. The scope of offered services may include facilities to conduct bank and stock market transactions, administer accounts and to access customized information. Mobile networks in Kenya offer m-money services in the name of M-pesa by Safaricom, Orange money by Orange, Yu-cash by Essar, and Airtel money by Airtel. Currently the mobile money market size is about 15 million users transferring Kshs. 2 billion daily, of these over 14 million are Mpesa customers. M-money providers have partnered with commercial banks such as Equity Bank, I&M Bank, and Kenya Commercial Bank, Barclays and Co-operative to offer mobile based financial products that aim to reach the unbanked. Internet banking Internet banking (e-banking) is the use of internet and telecommunication networks to deliver a wide range of value added products and services to bank customers (Steven, 2002) through the use of a system that allows individuals to perform banking activities at home or from their offices or over the internet. Some online banks are traditional banks which also offer online banking, while others are online only and have no physical presence. Online banking through traditional banks enables customers to perform all routine transactions, such as account transfers, balance inquiries, bill payments, and stop-payment requests, and some even offer online loan applications. Customers can access account information at any time, day or night, and this can be done from anywhere. Internet banking has improved banking efficiency in rendering services to customers. Financial institutions in Kenya cannot ignore information systems since they play an important role in their operations because custome rs are conscious of technological advancements and demand higher quality services. Problem Statement A fundamental assumption of most recent research in operations improvement and operations learning has been that technological innovation has a direct bearing on performance improvement (Upton and Kim, 1999). Strategic management in financial institutions demand that they should have effective systems in place to counter unpredictable events that can sustain their operations while minimizing the risks involved through  technological innovations. Only financial institutions that are able to adapt to their changing environment and adopt new ideas and business methods have guaranteed survival. Some of the forces of change which have impacted the performance of financial institutions mainly include technological advancements such as use of mobile phones and the internet. Since the beginning of e-banking Kenyan financial institutions have witnessed many changes. Customers now have access to fast, efficient and convenient banking services. Most financial institutions in Kenya are investing large sums on money in information and communication technology (ICT). However while the rapid development of ICT has made some banking tasks more efficient and cheaper, technological advancements have their fair share of problems; for example they take a large share of bank resources, plastic card fraud particularly on lost and stolen cards and counterfeit card fraud. Thus there is a need to manage costs and risks associated with internet banking. It is crucial that internet banking innovations be made through sound analysis of risks and costs associated to avoid harm on banks performance. Bank performance is directly dependent on efficiency and effectiveness of internet banking and on the other hand tight controls in standards to prevent losses associated with internet banking. In order not to impair on their prosperity, financial institutions need to strike a balance between tight controls and standards in efficiency of internet banking. This is only possible if the effects of internet banking on financial institutions and its customers are well analyzed and understood. Mobile money has emerged as a strong competition to financial institutions in Kenya. Initially cellular phones were developed to improve communication from the earlier primitive forms of communications such as smoke and drums. Financial institutions introduced ICT as an improvement to the banking channels. This has thus enabled bank customers’ access information relating to their accounts, (Tiwari, Buse and Herstatt, 2007.). In this regard mobile phone service providers have taken mobile money services deeper into the financial sector by offering a range of financial services through their networks. The CBK and the Communication Commission of Kenya (CCK) have allowed service providers to offer mobile money services as there appears to be no reprieve as competition in the mobile money business is still heating up with entry of new money transfer systems which now allow transactions across all mobile  telephone service providers like M-pesa. Objectives of the study. The study objectives are: To establish the impact of mobile and internet banking on the performance of financial institutions in Kenya. To establish the extent of use of mobile and internet banking in financial institutions in Kenya. Significance of the study The study will be crucial to emerging financial institutions as it will provide answers to the factors against the implementation of internet banking in Kenya, prove of the success and growth associated with the implementation of internet banking and highlight the areas of banking operations that can be enhanced via internet banking. It is equally significant for bank executives and indeed the policy makers of the banks and financial institutions to be aware of internet banking as a product of internet commerce with a view to making strategic decisions. The study is also expected to give an insight on the state of mobile money services as a competition to the commercial banks in Kenya and the factors that have greatly influenced its growth. Players in the financial institution sector and telecommunications industry will find the study useful as they can use the findings to strategize on how they can mutually benefit from this development. Finally, our study adds to the existing literature, and is a valuable tool for students, academicians, institutions, corporate managers and individuals who want to learn more about mobile and internet banking. Limitations of the study In undertaking this study a number of challenges were faced. There was bureaucracy in getting approval to respond to questionnaires with most institutions insisting that permission be sought from the Chief Executive Officer or Human Resource Manager. This led to delays in obtaining the required responses for data analysis in time. Some customers were unwilling to divulge information and seemed to not have time to fill in the questionnaires. CHAPTER TWO. Literature Review. This chapter seeks to explore in depth the concept of internet and mobile banking through a review of the various theories as well as empirical studies. Theoretical framework Theory of information production and contemporary banking theory Diamond (1984) suggested that economic agents may find it worthwhile to produce information about possible investment opportunities if this information is not free; for instance surplus units could incur substantial search costs if they were to seek out borrowers directly. There would be duplication of information production costs if there were no banks as surplus units would incur considerable expenses in seeking out the relevant information before they commit funds to a borrower. Banks enjoy economies of scale and have expertise in processing information related to deficit units (borrowers). They may obtain information upon first contact with borrowers but in real sense it’s more likely to be learned over time through repeated dealings with the borrower. As they develop this information they develop a credit rating and become experts in processing information. As a result they have an information advantage and depositors are willing to place funds with a bank knowing that this will be directed to the appropriate borrowers without the former having to incur information costs. Bhattacharya and Thakor (1993) contemporary banking theory suggests that banks, together with other financial intermediaries are essential in the allocation of capital in the economy. This theory is centered on information asymmetry, an assumption that â€Å"different economic agents possess different pieces of information on relevant economic variables, in that agents will use this information for their own profit† (Freixas and Rochet 1988). Asymmetric information leads to adverse selection and moral hazard problems. Asymmetric information problem that occurs before the transaction occurs and is related to the lack of information about the lenders charact eristics, is known as adverse selection. Moral hazard takes place after the transaction occurs and is related with incentives by the lenders to behave opportunistically. Innovation diffusion theory Mahajan and Peterson (1985) defined an innovation as any idea, object or practice that is perceived as new by members of the social system and defined the diffusion of innovation as the process by which the innovation is communicated through certain channels over time among members of social systems. Diffusion of innovation theory attempts to explain and describe the mechanisms of how new inventions in this case internet and mobile banking is adopted and becomes successful Clarke (1995). Sevcik (2004) stated that not all innovations are adopted even if they are good it may take a long time for an innovation to be adopted. He further stated that resistance to change may be a hindrance to diffusion of innovation although it might not stop the innovation it will slow it down. Rogers (1995) identified five critical attributes that greatly influence the rate of adoption. These include relative advantage,compatibility,complexity,triability and observability.According to Rogers, the rate of adoption of new innovations will depend on how an organization perceives its relative advantage, compatibility, triability,observability and complexity.If an organization in Kenya observes the benefits of mobile and internet banking they will adopt these innovations given other factors such as the availability of the required tools. Adoption of such innovations will be faster in organizations that have internet access and information technology departments than in organizations without. Empirical studies Internet banking Recent literature has a narrow focus and ignores internet banking almost entirely; it equates internet money with the substitution of currency with internet gadget. For instance Freedman (2000) suggests that internet banking and internet money consists of three devices; access devices, stored value cards, and network money. Internet banking is simply the access to new devices and is therefore ignored. Internet money is the sum of stored value (smart cards) and network money (value stored on computer hard drives). Santomero and Seater (1996), Prinz (1999) and Shy and Tarkka (2002) present models that identify conditions under which alternative payments substitute for currency. Most of these models indicate that there is at least a  possibility for internet substitutes for currency to emerge and flourish on a wide scale depending on the characteristics of the various technology and those of the potential users. Friedman (1999), intimated that internet banking presents the possibility that an entire alternative payment system not under the control of the Central Bank may arise. Today computers make it at least possible to bypass the payment system altogether, instead using direct bilateral clearing and settlement (Friedman, 1999). Trends in mobile and internet banking in Kenya With the emerging wave of information driven economy, the banking industry in Kenya has inevitably found itself unable to resist technological indulgence. This has led to a boom in development of mobile banking laying down a strong base for low cost banking, and growth of mobile phone use in rural Kenya. Standard Chartered in 2009 launched its mobile banking in seven markets in Africa. In the Kenyan market it offers a number of services on a unique, user-friendly platform called Unstructured Supplementary Services Data (USSD) and is only available on GSM carrier networks which enable customers to access banking in real time, anywhere in the world, through their mobile phones. The platform is a convenient menu-driven application that is not dependent on specific customer handsets and does not need to be downloaded. Barclays bank’s m-banking platform is known as ‘hello money’. It allows customers to carry their bank in their mobile and access banking services anytime/anywhere on the move. Unlike other players in the sector this is all for free. Co-operative bank pioneered mobile banking way back in 2004 by enabling customers to access their accounts and transact using their mobile phones. It offers services such as balance enquiries, mini-statements, SMS alerts on credit and debit transactions to an account, pay utility bills and funds transfer. Equity bank on the other hand has its own m-banking platform known as Eazzy 24/7 offering services similar to those of co-operative bank. Telephone and PC banking is a facility that enables customers, via telephone calls, find out about their position with their bankers by merely dialing the telephone numbers given to them by the banks. In addition, the computers on the phone would require special codes given to the customers as a mea ns of identification of authentic users before they can receive any information they requested for. Telephone and PC banking brings the bank to the doorstep  of the customer, it does not require the customer to leave his premises. The card system is a unique internet payment type. Smart cards are plastic devices with embedded integrated circuit being used for settlement of financial obligations. Depending on the sophistication, it can be used as a Credit Card, Debit Card and ATM cards. The cards are internetally loaded with cash value and can be carried around like cash and store information on a microchip. The microchip contains a â€Å"purse† in which value is held internetally. In addition, it also contains security programs which protect transactions between one card user and the other. It can also be transferred directly to a retailer, merchant or any other outlet to pay for goods and services, and like cash, transactions between individuals without the need for banks or any other third parties. Also, the system does not require central clearing, it is valued immediat ely. CHAPTER THREE. Research Methodology A research methodology guides the researcher in collecting, analyzing and interpreting observed facts (Bless and Achola, 1988). This chapter introduces the logical framework to be followed in the process of conducting the study. It is divided into: research design, population and sample, data collection and data analysis. Research Design According to McMillan and Schumacher (2001) a research design is a plan for selecting subjects, research sites and data collection procedures to answer the research questions. It is the conceptual framework within which research is conducted and constitutes the blueprint for the collection of data and the analysis thereof of the collected data Based on the purpose of the study and the type of data involved, descriptive and qualitative research designs were used. The goal was to provide a clear understanding of mobile and internet banking and its usage in financial institutions and therefore conclude on the impact it has had on their performance. Qualitative data was collected from the managers, subordinate staff as well as from customers of the financial institutions. Population and Sample. Cooper and Emory (1995) define population as the total collection of elements about which the researcher wishes to make some inferences. An element is the subject on which the measurement is being taken and is the unit of the study. The population of interest in this study consisted of 61 financial institutions operating in Kenya of which only 30 responded. The managers, employees and customers were targeted as the key respondents. There was a need to sample the population because not all the population elements use mobile and internet banking. The study therefore used stratified sampling. This is the process of dividing members of the population into homogeneous subgroups before sampling. The strata should be mutually exclusive: every element in the population must be assigned to only one stratum. Financial institutions were classified according to microfinance institutions, SACCOS and commercial banks where 2 microfinance institutions, 11 SACCOS and 17 commercial banks were sampled . Data Collection. Primary sources were used in data collection. Open and close-ended questionnaires were administered to target respondents. In total two questionnaires were delivered: one to managers and employees and another to customers. They purposed to find out information regarding the level of usage of mobile and internet banking, demographics of the customers, services offered and used, level of satisfaction, impact on performance, opportunities for growth and challenges faced through the use of mobile and internet banking. This instrument allowed for cost and time savings for the respondents as well as the researchers. Data Analysis According to Bryman and Bell (2003) data analysis refers to a technique used to make inferences from data collected by means of a systematic and objective identification of specific characteristics. Once data is collected it has to be edited to verify to the completeness of data, coded in order to assign numbers or symbols to the various answers for effective categorization/classification, entered in order to convert the information gathered to a medium for viewing and manipulation (e.g. excel or statistical  package for social sciences SSPS) and finally displayed through the use of frequency tables and charts. Collected data was analyzed using both quantitative and qualitative measures. Qualitative data regarding customer level satisfaction, challenges faced demographics and services provided and used were analyzed using content analysis to measure the semantic contents of the message. Qualitative data was analyzed using statistical data analysis. The data was tabulated in pie-cha rts, tables and graphs for easier understanding and presentation. Data Analysis and Interpretation This section presents the data analysis, findings and discussion of the study in line with the research objectives of the study, the study’s research objective was to establish the impact of mobile and internet banking on financial performance of financial institutions in Kenya. To achieve the objective the research raised a number specific objective; to establish the extent of use of mobile banking and the extent of use of internet banking in financial institutions in Kenya. Data analysis The response rate of the questionnaires from the three types of institutions under study was fairly high, out of the 98 questionnaires sent to the respondents, 64 questionnaires both from customers and managers/employees were returned for analysis. To enhance the quality of the data obtained structured questions were used whereby the respondents were asked to give various indicators on mobile and internet banking. Various data were collected to satisfy this study in accordance with the methodology. The software that was used for the following analysis was Microsoft excel and Statistical Package for Social Sciences (SPSS). Summary The study revealed that among the financial institutions surveyed, commercial banks had the highest usage of internet banking at 43.3%, SACCOs had the second highest usage of internet banking whereas none of the microfinance institutions used internet banking.Amongst all the financial institutions surveyed commercial banks had the highest usage of mobile banking, SACCOs the second highest whereas MFIs had the least usage of mobile banking even though all of them used mobile banking. Of the services provided by financial institutions via internet banking the service that customers used most was online balance inquiry (40%) whereas the least used service was online bill payment (3.3%). According to the financial institutions the customer turn out level was high (63.3%) as a result of the use of internet banking. 66.7% of the respondents indicated that internet banking had a positive impact on performance whereas only 6.7% indicated that it had not impacted on performance of the financi al institutions Conclusion The study was able to achieve the set objectives; to explore the impact of mobile and internet banking on performance of financial institutions, as well as the extent of use of mobile and internet banking, by surveying a representative sample of financial institutions within Nairobi. The study found that commercial banks had the highest rate of usage of internet  banking among the financial institutions sampled. SACCOS are slowly adopting internet banking, while micro finance institutions have not yet adopted internet banking. The study revealed that the most prevalent internet banking services were seeking product rate information and the use of online credit cards. Since its introduction in mid-2005, the adoption of internet banking has been slow due to impaired unavailability of infrastructure and lack of supportive legislation for internet banking (Nyangosi et al 2009). However the adoption of internet banking has enhanced performance of the banking industry due to increased efficiency, effectiveness and productivity. The study found that mobile banking faces various challenges among them being, system delays by the mobile money transfer service providers, slow processing of transactions especially during the weekends, high transactions costs, limit on the amount of money that can be withdrawn in a day and fraud. 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